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Find answers, guides, and support for JoinxUs. Get help with your restaurant management and promoter tools.
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How to Set Up Your Restaurant
SetupComplete guide to getting your restaurant profile ready for promoters.
Commission Rules & Limits
CommissionsUnderstanding commission structures and how to set fair rates.
Submitting Conversion Proof
PromotersStep-by-step guide for promoters to submit valid proof.
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Getting Started with JoinxUs
# Getting Started with JoinxUs Welcome to JoinxUs! This comprehensive guide will walk you through setting up your restaurant profile and getting your first promoters onboard. ## Step 1: Complete Your Restaurant Profile 1. **Basic Information** - Add your restaurant name, address, and contact details - Upload high-quality photos of your establishment - Write a compelling description of your restaurant 2. **Menu & Services** - Add your menu items with descriptions and prices - Specify any special services or events you offer - Set your operating hours and availability ## Step 2: Configure Commission Settings 1. **Set Commission Rates** - Choose between percentage-based or fixed-rate commissions - Set different rates for different types of reservations - Consider your profit margins when setting rates 2. **Payout Schedule** - Configure when promoters receive their commissions - Set minimum payout thresholds - Choose your preferred payment method ## Step 3: Invite Your First Promoters 1. **Find Promoters** - Use our built-in promoter discovery tools - Search by location, experience, or specialty - Review promoter profiles and ratings 2. **Send Invitations** - Personalize your invitation messages - Set specific commission rates for each promoter - Include any special instructions or requirements ## Step 4: Track Performance 1. **Monitor Reservations** - View real-time reservation data - Track which promoters are most effective - Analyze conversion rates and revenue 2. **Manage Commissions** - Review and approve commission requests - Handle any disputes or questions - Process payouts on schedule ## Need Help? If you run into any issues during setup, don't hesitate to contact our support team at hello@joinx.us. We're here to help you succeed!
Managing Your Promoters
# Managing Your Promoters Effective promoter management is key to maximizing your restaurant's reach and revenue. Here's everything you need to know about managing your promoter network. ## Inviting New Promoters ### Finding Quality Promoters - **Local Food Bloggers**: Look for influencers with engaged local audiences - **Social Media Personalities**: Find people with strong social media presence - **Industry Professionals**: Connect with food critics, journalists, and industry insiders - **Customer Advocates**: Identify your most loyal customers who love to share ### Sending Invitations 1. **Personalize Your Message** - Mention why you think they'd be a great fit - Highlight what makes your restaurant unique - Be clear about commission rates and expectations 2. **Set Clear Expectations** - Define what constitutes a valid reservation - Explain your approval process - Set realistic performance goals ## Managing Access Levels ### Promoter Tiers - **Bronze**: New promoters with limited access - **Silver**: Proven performers with expanded privileges - **Gold**: Top performers with full access and priority support ### Access Controls - **Reservation Limits**: Control how many reservations each promoter can make - **Commission Rates**: Set different rates based on performance - **Special Offers**: Provide exclusive deals to top performers ## Tracking Performance ### Key Metrics to Monitor - **Reservation Volume**: Number of reservations generated - **Conversion Rate**: Percentage of referrals that become customers - **Revenue Generated**: Total revenue from each promoter - **Customer Satisfaction**: Ratings and feedback from referred customers ### Performance Reviews - **Monthly Check-ins**: Regular one-on-one meetings - **Quarterly Reviews**: Comprehensive performance assessments - **Annual Evaluations**: Long-term relationship planning ## Best Practices ### Communication - **Regular Updates**: Keep promoters informed about menu changes and special events - **Feedback Loops**: Provide constructive feedback on performance - **Recognition**: Celebrate achievements and milestones ### Relationship Building - **Exclusive Events**: Invite top promoters to special tastings - **Personal Touch**: Remember important dates and preferences - **Long-term Partnerships**: Focus on building lasting relationships ## Troubleshooting Common Issues ### Low Performance - **Identify Root Causes**: Analyze why performance is declining - **Provide Support**: Offer additional training or resources - **Adjust Expectations**: Revisit goals and make them more achievable ### Communication Problems - **Clear Channels**: Establish preferred communication methods - **Regular Check-ins**: Schedule consistent touchpoints - **Documentation**: Keep records of all important conversations Need more help with promoter management? Contact our support team at hello@joinx.us.
Commission Rules & Settings
# Commission Rules & Settings Setting up the right commission structure is crucial for attracting quality promoters while maintaining healthy profit margins. Here's how to configure your commission system effectively. ## Types of Commission Structures ### Percentage-Based Commissions - **Standard Rate**: 5-15% of reservation value - **Tiered Rates**: Higher percentages for larger reservations - **Performance Bonuses**: Extra commission for exceeding targets ### Fixed-Rate Commissions - **Per Reservation**: $10-50 per confirmed reservation - **Tiered Fixed Rates**: Higher amounts for premium reservations - **Volume Bonuses**: Additional payments for high volume ## Setting Commission Rates ### Factors to Consider - **Restaurant Profit Margins**: Ensure commissions don't exceed 20-30% of profit - **Market Rates**: Research what competitors are offering - **Promoter Quality**: Higher rates for proven performers - **Reservation Value**: Different rates for different price points ### Recommended Rate Structure - **Bronze Promoters**: 5-8% or $10-20 per reservation - **Silver Promoters**: 8-12% or $20-35 per reservation - **Gold Promoters**: 12-15% or $35-50 per reservation ## Commission Caps and Minimums ### Setting Caps - **Daily Cap**: Maximum commission per promoter per day - **Monthly Cap**: Maximum total commission per month - **Reservation Cap**: Maximum commission per single reservation ### Minimum Thresholds - **Payout Minimum**: Minimum amount before payout (e.g., $50) - **Performance Minimum**: Minimum reservations required to maintain rates - **Quality Threshold**: Minimum customer rating to qualify for bonuses ## Payout Configuration ### Payout Schedules - **Weekly**: Every Friday for the previous week - **Bi-weekly**: Twice per month on set dates - **Monthly**: First business day of each month ### Payment Methods - **Bank Transfer**: Direct deposit to promoter accounts - **PayPal**: Quick digital payments - **Check**: Traditional mail delivery - **Cryptocurrency**: For tech-savvy promoters ## Advanced Settings ### Performance-Based Adjustments - **Automatic Increases**: Raise rates for consistent performers - **Seasonal Adjustments**: Higher rates during peak seasons - **Special Event Bonuses**: Extra commission for special occasions ### Quality Controls - **Customer Rating Requirements**: Minimum 4.0+ rating - **Cancellation Penalties**: Reduced rates for high cancellation rates - **Fraud Protection**: Automated detection of suspicious activity ## Best Practices ### Transparency - **Clear Communication**: Explain all rates and conditions upfront - **Regular Reviews**: Quarterly rate adjustments based on performance - **Documentation**: Keep detailed records of all commission decisions ### Fairness - **Consistent Application**: Apply rules equally to all promoters - **Appeal Process**: Allow promoters to dispute commission decisions - **Regular Audits**: Review commission data for accuracy Need help configuring your commission structure? Contact our support team at hello@joinx.us.
How to Submit Conversion Proof
Step-by-step guide for promoters on how to submit valid conversion proof, what documentation is required, and how to track submission status.
Tracking Your Commissions
Learn how to view your commission history, track pending payouts, and understand your earnings dashboard as a promoter.
Setting Up Payment Methods
Configure your payment methods for receiving commissions, including bank accounts, PayPal, and other supported payment options.
Billing & Subscription Management
Manage your subscription, update billing information, view invoices, and understand pricing plans for restaurants.
Common Issues & Troubleshooting
Solutions to common problems including login issues, payment problems, and technical difficulties.
Frequently Asked Questions
Quick answers to the most common questions about JoinxUs
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